Putting Health Back in the Hands of the People; Designing Health for the Mobile Experience

HealthHub is a mobile application that allows users to keep track of their own their loved ones’ health and medical records.

The redesign of the HealthHub app proved to be extremely meaningful; with the main focus on redesigning and proposing of a new information architecture for the app.

UX methods adopted:
Content research – Content audit, competitor’s analysis, heuristic evaluation, information architecture IA
User Research – Contextual inquiry, cognitive walkthrough, user interviews, personas, customer journey mapping
Iterations – Wireframing, usability test
Design – Wireframing, prototyping, execution, interaction design, user interface design, delivery via slides

Usage of tools:
Axure
Sketch
Keynote
Illustrator
Photoshop

Individual

Using technology to connect citizens with healthcare institutions
The primary function of HealthHub for users would be to easily access their personal health records as well as upcoming and past medical appointments.

Empower citizens with information
The health and wellness information has been localised for the Singapore context, to allow users to have said information at their fingertips, making it easily digestible with key visuals accompanying each article.

Gamification of learning
The games section of the app allow users to accomplish tasks to win exclusive discounts to health, fitness and dining establishments, to feature the healthier options available. These incentives help to drive across the notion of healthy living as well as being mindful of one’s vitality.

Caregiver

Policy intentions
Health Hub was built to support a variety of caregiver roles; to check on a loved one’s upcoming appointments and vaccinations, as well as to view a loved one’s lab test results, to check on their prescriptions and hospitalization records.

The HealthHub app empowers the users to keep track of their loved ones, otherwise known as the care receivers.

Our recommendations

This app suffers from a classic case of featuritis, most likely because the development team has to answer to different groups of stakeholders. Our recommendations for proceeding with the redesign of this app would be to trim down the number of features found within and to bring the focus back to the key features.

Our recommendations

To allow both individuals and caregivers to start the process of sharing their own health records. This would help to allow for initiation for the younger generation, to allow them to start caring for the loved ones’, instead of having the care receiver to make contact first which is a hassle for them with the research that we have gathered.

The second recommendation would be to provide an in-app walkthrough to give users a preview of the whole process, as well as to provide a refresher for infrequent users who only use the app once every few months.

And lastly, to empower the customer service centers, for individuals and caregivers to set up health records sharing in-person. This would greatly reduce the need for toggling back and forth within the app, to share their medical reports instantly.

Our hypothesis

We believe that by focusing on the user experience of HealthHub, we will be handing health back into the hands of users and the people. This will greatly empower the citizens as they can now manage their health records much more with the redesigned app.

It would also cater to users with low levels of tech savviness, with in-app walkthroughs, clearer headers, and labels, as well as reducing the confusion to have a loved one view your medical records.

We hope to achieve 200,000 quarterly active users, along with 30% more active users who care for at least one other person.

Key Features

We have streamlined the login process to just once, with the Singpass login. Only essential features have been included in the redesign, to manage one’s health readily, along with their loved ones’ as well.

They would now be able to easily access health records that are important to them and they will feel that they play an equally important role in managing their medical records and health.

There will be reminders for upcoming appointments through in app-notifications that will appear when their appointment is nearing.

Thoughts

I am extremely grateful for the team that I’ve worked with, who actually came together serendipitously. Without whom, this would not have been possible.

This was an extremely rewarding and fruitful project that has informed the way I see how UI/UX can possibly affect change for the people, for the greater good. It has also changed the way I see how design can affect people’s lives and how government work can actually be meaningful too.